Custom Apparel Manufacturing FAQ

Creating custom clothing — especially as an emerging fashion label — involves many steps and decisions. You likely have a variety of questions. This FAQ addresses the core topics related to custom clothing production and the way Ludyway operates. Please read this before reaching out to our team.

Apparel Manufacturing: Order Basics

What is your minimum order quantity (MOQ) for production?
Minimum order quantities depend on the service requested:

Do you offer quantity-based discounts?
Yes, the more units you order, the lower your per-unit cost will be. Pricing scales favor bulk production — so increasing from 100 units to 300 or 1000 units can significantly reduce the per-piece rate.

Can I request a sample before placing my full order?
We provide one free pre-production sample once your production deposit is confirmed. If you’d like a sample beforehand, we can produce one at a separate cost. Please note, sampling is not always economical for very small runs due to setup fees and labor costs.

Refer to our Sampling & Development section for detailed sample pricing.

Apparel and Garments

Where is your clothing manufactured?
Ludyway operates in Dongguan and Guangzhou, China — regions known for high-quality apparel manufacturing. All our facilities are safe, ethical, and meet international compliance standards.

Is your website catalog exhaustive?
No. The products listed are just a glimpse. We can source a wide variety of blank garments and fabric types. If you don’t find what you’re looking for online, reach out — we likely have access to it.

Can I supply my own garments for printing or embroidery?
Yes, but we advise discussing it with us in advance. Not all fabrics or garment types are compatible with all decoration methods (e.g., 100% cotton doesn’t work well with sublimation).

Artwork, Color, and Logos

Do you offer exact color matching?
Yes, we offer Pantone color matching for screen printing and sublimation. For embroidery, thread color is selected from standard manufacturer swatches and cannot be mixed.

What if I don’t have artwork or a logo yet?
We do not currently offer full graphic design services. We recommend working with a graphic designer to develop professional artwork before production.

Can you convert my existing design into production format?
Absolutely. We offer file conversion services for embroidery digitizing (DST) and vectorizing for screen printing.

Who owns the digitized files?
You do. If we convert your logo or artwork, we will retain a copy on file, but you can request and reuse it as needed.

Custom Apparel Quote Process

Do I get to see a mockup before production starts?
Yes. Every order includes a digital proof or physical sample for your approval. We won’t start production until you’ve signed off on it in writing.

Please double-check your proof carefully and notify us of any required changes. Delays in approval can delay your order.

How long does it take to receive a quote?
Most standard quote requests (screen printing, embroidery) are responded to within 24 hours. Complex requests like cut-and-sew or specialty fabrics may take up to 3 business days.

Apparel Manufacturing Order Timing

What’s the typical production timeline?
Turnaround times vary based on services and volume. General guidelines:

• Screen printing / embroidery: ~2 weeks

• Sublimation: ~2 weeks

• Cut and sew: 3–6 weeks
  (Shipping time is not included in these estimates.)

When does production time officially begin?
Production starts once payment is received and your proof is approved. We encourage early payment to avoid delays.

For example: if you place an order on April 1 but pay on April 6, your lead time begins on April 6, not April 1.

How can I ensure my order stays on schedule?

• Confirm your order only when all details are final

• Ensure fast response to approval requests

• Submit complete and accurate information

• Minimize unnecessary communication — we’re happy to provide updates, but constant contact can delay operations.

Can you handle rush orders?
We offer rush services for certain products. Be sure to flag this during your quote request. Some services (e.g., cut and sew, woven labels) cannot be rushed due to setup and production constraints.

Note: Rush orders will include an additional fee based on how quickly you need the order fulfilled.

Order Changes

Can I add more items after my order is placed?
Changes depend on timing:

• Screen printing & embroidery: 3-day window

• Cut & sew or sublimation: 5-day window
  After these periods, we may be unable to modify quantities.

Can I cancel my order after confirmation?
Please contact us ASAP for cancellations. If materials or work have already begun, refunds may not be possible. All cancellations are subject to review.

Payment

When is payment required?
We require full or partial payment to initiate production. Orders will not proceed without payment confirmation.

What payment methods do you accept?
We accept international bank transfers, major credit/debit cards, and some local payment platforms for international clients.

Can I get a sample or artwork proof before payment?
Unfortunately, no. We only begin sampling, digitizing, or producing artwork after a deposit is made. This protects our team from unpaid work and allows us to prioritize active clients.

Shipping

Can you estimate shipping costs?
Shipping rates vary by destination, order weight, and delivery speed. We’ll provide an estimate based on your address and preferred shipping method.

After Receiving an Order

What if there’s an issue with my order?
Please contact us immediately. Ludyway has rigorous quality control, but if something slips through, we’ll make it right — whether that’s a misprint, sizing issue, or quantity error.

We are not liable for issues with garments not sourced through us.

How do I re-order?
Email us with your previous order number or design reference. Reorders are fast and easy.

Will my re-order cost the same?
Usually, it will cost less. Setup fees (digitizing, screens, etc.) paid with the initial order are not repeated on reorders.

Contacting Ludyway & Other Questions

How should I contact you?
We prefer email. It provides a written trail that helps reduce miscommunication and ensures faster response from the right team members.

Can I get a phone number?
Our phone support is available once you’ve submitted a quote or order. To maintain efficiency, we do not publish our number online. Submit your project details via our contact form to begin.

How do I get an update on my order?
Use our Contact page and reference your order number. If urgent, call your project coordinator after submitting a request.

Other Questions

What are your working hours?
Monday to Friday, 9 AM to 6 PM China Standard Time (GMT+8).

Can we meet to discuss my project?
Yes, we welcome in-person or virtual meetings. Please send your tech pack, design files, and quantity expectations in advance so we can prepare properly.

Why do I need to register with Ludyway?
We are a B2B manufacturer serving brands and retailers. Registering helps us prioritize genuine inquiries and protect our clients’ privacy.

Do you share my information?
Never. Your data stays with us. We do not sell or distribute client information.

Can someone contact me directly about my idea before I fill out a quote form?
No. We require essential project details before providing consultations. This helps us respond meaningfully and prevents time wasted on vague, incomplete inquiries.