FAQ

Do your machines comply with CE standards?
Yes. All Ludyway machines are fully designed and manufactured in strict compliance with CE directives. We provide complete certification documentation, including declaration of conformity and technical files, to ensure smooth customs clearance and international market entry. Our compliance process is integrated into production, ensuring every machine meets European safety and quality requirements before shipment.

How do your machines meet energy efficiency and environmental requirements?
Our equipment is engineered with energy-saving technologies such as IE4 high-efficiency motors, advanced servo control systems, and optimized pneumatic and air-circuit designs. These systems significantly reduce power consumption while maintaining stable production performance. In addition, our manufacturing processes follow ISO 14001 environmental management standards and ISO 45001 occupational health and safety systems to ensure sustainable and responsible production.

What additional safety standards do you follow besides CE?
Beyond CE compliance, our machines are designed according to ISO 13849 Performance Level d (PLd) safety requirements. We integrate multiple protection systems including safety light curtains, emergency stop buttons, interlock protection, and fault detection systems. These features ensure operator safety and minimize operational risks in high-speed automated production environments.

Is your after-sales support responsive?
Yes. We provide 24/7 global technical support to ensure uninterrupted production for our customers. For urgent technical issues, our engineers provide remote diagnostic support within 48 hours. If necessary, spare parts are shipped quickly through our global logistics network. We are also continuously expanding our overseas service partners to provide faster local support in key markets.

Can you offer cost-effective configuration options?
We offer flexible modular machine configurations that allow customers to optimize their investment based on production needs. Non-core components can be adjusted or simplified while maintaining core performance, accuracy, and stability. This approach helps customers achieve a balance between budget control and long-term production efficiency.

Are product-contact parts compliant with food and pharmaceutical standards?
All product-contact parts are manufactured using high-grade 304 or 316L stainless steel, fully compliant with food, pharmaceutical, and hygiene safety requirements. These materials are corrosion-resistant, easy to clean, and suitable for high-standard production environments. Material certificates and traceability documents can be provided upon request for regulatory compliance.

Is the equipment designed for hygienic production environments?
Yes. Our machines are built with hygienic design principles, including smooth surfaces, rounded corners, and elevated frame structures to prevent material accumulation. Quick-release components allow fast cleaning and maintenance. We also offer CIP (Clean-in-Place) and SIP (Sterilize-in-Place) solutions for industries requiring strict hygiene control, such as food and pharmaceuticals.

Do you provide validation documentation for pharmaceutical projects?
We fully support pharmaceutical validation requirements and provide complete documentation packages for IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification). Our engineering team assists customers in meeting GMP compliance standards and ensures machines are ready for regulated production environments.

How do you ensure production data accuracy and traceability?
Our machines integrate high-precision weighing systems, intelligent sensors, and optional vision inspection systems to ensure accurate measurement and defect detection. All production data can be automatically recorded and stored for batch traceability, helping customers achieve full quality control and meet industry traceability requirements.

What is your acceptance process for customized equipment?
We follow a structured three-stage acceptance process. First, we confirm the design through detailed 3D engineering drawings. Second, we conduct Factory Acceptance Testing (FAT) before shipment to verify machine performance. Finally, we support Site Acceptance Testing (SAT) at the customer’s facility to ensure smooth installation and production startup.

How is operation and maintenance training conducted?
We provide comprehensive training support, including detailed English operation manuals, step-by-step video tutorials, and on-site training during SAT. Our engineers also offer remote training sessions and continuous technical guidance to ensure operators can fully understand machine operation, maintenance, and troubleshooting procedures.

What are your warranty and service policies?
All machines come with a standard 12-month warranty covering manufacturing defects. During the warranty period, we provide free replacement of confirmed defective parts. In addition, we offer lifetime technical support to ensure long-term machine stability and performance. Extended service agreements are also available upon request.

What is the typical delivery time?
Delivery time is generally 8 to 12 weeks depending on machine complexity and customization requirements. After order confirmation, we provide a detailed production schedule with milestone updates, ensuring full transparency throughout the manufacturing process. For large or fully customized production lines, timelines may be adjusted accordingly.

Can the equipment be upgraded if product specifications change?
Yes. Our machines are designed with a modular architecture that allows flexible upgrades and future modifications. Customers can adapt packaging formats, product sizes, and production capacities without replacing the entire system, ensuring long-term scalability and investment protection.