FAQs
Last Updated: February 22, 2025
Custom Apparel Manufacturing FAQ
Creating custom clothing — especially when launching or scaling a fashion brand — involves many important steps and details. This FAQ covers the most common questions about apparel manufacturing and how Ludyway operates. Please review this section before contacting our team.
Apparel Manufacturing: Order Basics
What is your minimum order quantity (MOQ)?
We provide flexible MOQs to support brands at every stage:
| Service | Minimum Order Quantity |
|---|---|
| Screen Printing | 100 pcs per design |
| Embroidery | 100 pcs per design |
| Sublimation | 100 pcs per design |
| Full Production (Cut & Sew) | 50 pcs per style |
| Woven Labels | 1000 pcs |
Do you offer quantity-based discounts?
Yes. Pricing becomes more competitive as your order volume increases. Larger batches (e.g. 300 or 1000 units) significantly lower the cost per piece.
Can I request a sample before placing my full order?
Absolutely. We provide one free quality sample after your production deposit is confirmed. If you need a sample in advance, we can arrange one at a nominal fee. Sampling ensures you’re fully confident before mass production begins.
Apparel and Garments
Where are your garments produced?
All Ludyway garments are manufactured in Shenzhen, China, within our certified and ethical production facilities. Our experienced team ensures strict quality control across every process.
Is your website catalog complete?
Not entirely. We offer a much wider range of apparel styles and fabrics than what’s listed online. If you don’t see what you need, just send us your reference — we can likely produce or source it.
Can I supply my own fabrics or garments?
Yes, but please consult our production team first. Some materials are not suitable for certain printing or embroidery techniques.
Artwork, Colors, and Logos
Do you offer exact color matching?
Yes. We provide Pantone color matching for printing and sublimation. For embroidery, thread colors are chosen from professional manufacturer charts.
What if I don’t have artwork or a logo yet?
We recommend preparing your design files with a professional designer before production. However, our team can assist with basic adjustments or file conversions if needed.
Can you convert my artwork for production?
Yes. We provide vectorizing and embroidery digitizing services for production-ready formats.
Who owns the digitized files?
You do. Once your artwork is created or digitized, you retain full ownership and can reuse it for future orders.
Custom Apparel Quote Process
Will I see a mockup before production starts?
Yes. Every order includes a digital proof or physical sample for approval. Production only begins once you confirm the design in writing.
How long does it take to receive a quote?
Most standard quote requests are answered within 24 hours. Complex or custom-made garment requests may take up to 3 business days.
Apparel Manufacturing Timeline
What’s your typical production time?
Lead times vary depending on the service and quantity:
Screen printing / embroidery: around 2 weeks
Sublimation: around 2 weeks
Cut & sew (custom manufacturing): 3–6 weeks
(Shipping time is not included in these estimates.)
When does production officially begin?
Production begins once your deposit and sample approval are both confirmed. Prompt payment helps prevent delays.
How can I keep my order on schedule?
Confirm details before production begins
Respond quickly to approval requests
Provide accurate files and size specs
Communicate clearly and efficiently
Do you offer rush production?
Yes, for select items. Please mention it during your quote request. Rush orders may incur an additional fee depending on how quickly you need delivery.
Order Changes & Cancellations
Can I add or change quantities after placing an order?
Minor adjustments can be made within:
3 days for printing/embroidery
5 days for cut & sew orders
After that window, production is usually locked in.
Can I cancel my order?
Please contact us immediately. If production has already started or materials have been purchased, cancellation or refund may not be possible.
Payment
When is payment required?
A deposit is required to start production, with the balance due before shipment.
What payment methods do you accept?
We accept international bank transfers, major credit/debit cards, and secure payment gateways.
Can I get a sample before payment?
Unfortunately, no. Sampling begins only after a deposit is made. This ensures fair workflow and prioritization for active clients.
Shipping
Can you estimate shipping costs?
Yes. Shipping depends on destination, weight, and method (air, sea, or courier). We’ll provide an estimate before confirming your order.
After Receiving an Order
What if there’s an issue with my order?
Please contact us within 7 days. We will promptly review and, if necessary, replace or resolve the issue. Ludyway maintains strict quality checks, but if something slips through, we’ll make it right.
How do I reorder?
Simply email us your previous order number or design name. Repeat orders are quick and often cheaper, since setup fees (like screens or digitizing) don’t apply again.
Contacting Ludyway & Other Questions
How can I reach you?
Email us at info@ludyway.com or use our website contact form. Email ensures a clear record and faster response from the correct department.
Do you offer phone or virtual consultations?
Yes. Once your project details are submitted, we can arrange video calls or factory tours to discuss your project in detail.
What are your working hours?
Monday–Friday, 9:00 AM – 6:00 PM (China Standard Time, GMT+8).
Why do I need to provide detailed project info first?
We’re a B2B manufacturer working with serious buyers. Providing clear details upfront helps us give accurate quotes and professional guidance from the start.
Is my information kept private?
Absolutely. We value your privacy and never share client data with third parties.
If you have further questions, reach out through www.ludyway.com — our team is ready to support your brand’s next collection.
